Seller Policy

For the purpose of this Seller Policy (hereinafter referred to as this "Policy"), wherever the context so requires, "you" and "your" shall relate to any natural or legal person who has agreed to become a seller/merchant on www.pujasanskaram.com (the "Website"). The word "Customer" shall mean a buyer who places an order on the Website, and the terms "Puja Sanskaram", "we", "us" and "our" shall mean Fidem GComm InfoTech Private Limited, a company incorporated under Companies Act, 1956 with registered office at #18, SHIVAGANGA, MEI LAYOUT, BAGALGUNTE, BANGALORE - 560073, KARNATAKA, India.

We at Puja Sanskaram give customer satisfaction the highest priority, and expect our Sellers to support us in delighting our users and Customers. As a Seller, whilst selling on www.pujasanskarm.com (the "Website"), you are expected to deliver prompt and efficient service to ensure that the Customer's experience of shopping on the Website is a delightful one. In addition to the terms and conditions detailed in our Terms and Conditions, we have the following expectations from you:

1. Fulfilment of Orders:
   1. You are expected to process the orders placed by our customer using our website on a defined time line, without any defective items and with right specification as per the order.
   2. If you feel that there is even a short slippage of time defined to fulfil the order, you need to notify the customer well in advance either thru’ phone, e-mail or any other mechanism and take their agreement. Care should be taken to avoid cancellation of orders because of wrong commitment or lack of communication to customers.
   3. Once the product is ready with you and inspected to see there is no defect/damage and according to the specification of the order, you should notify us to pick the item/s from your defined location or send the items to one our notified locations.
   4. If we have an agreement with you to ship the ordered items from your location directly to customers, care should be taken to inspect the ordered items to make sure no defect/damage to any of the ordered items and according to the specification. Pack the items neatly and with right manner so that items should not get damaged.
   5. During shipping if any damage caused to the ordered items, you are responsible for replacement without any additional charges to us or to customers.
   6. You are responsible for all costs incurred for shipment of ordered items either to customer directly or to our designated locations. You are also responsible for the payment of taxes, duties or any other charges to fulfil an order.
   7. An order placed on our Website will be considered as "shipped" only when complete list of ordered items are shipped to the customer using a designated courier company and after sharing tracking / AWB number and other relevant information with the customer and on the "Seller Dashboard" provided on the Website.
   8. An order is consider “Successfully delivered” when items are delivered to the customer and customer accepts the items without any complaints.
   9. In the event an order placed on the Website is cancelled prior to the items being shipped to customer, the changed status will be displayed on your Seller Dashboard, and you are not required to ship the relevant items to the Customer. The amounts (if any) paid out for the same will be adjusted from subsequent remittances due to you.
   10. In the event of cancellation of an order due to non-fulfilment of an order or delay in shipment of the product on your part, we shall be entitled to charge our commission/service fee in respect of such cancelled order in consideration for the services provided by us to facilitate such order, and such commission / service fees shall, at our sole discretion, be adjusted against subsequent remittances, or independently claimed from you.
   11. Any order if not delivered successfully and are returned to you/us by your/our delivery partners, will be accepted back by you. If any amount has already been paid to you for the same will be adjusted from your subsequent remittances, or independently claimed from you.
   12. Any refunds to Customers as a result of damaged/ specification mismatch items being delivered to them shall, at our sole discretion, be adjusted against subsequent remittances to be made to you, or independently claimed from you. It is clarified any order that subsequently leads to a refund, shall still entitle us to charge the commission / service fee to you.
   13. We will be responsible for and have sole discretion regarding all customer service issues relating to products being sold to the Customers. We will have the right to determine on your behalf, whether a Customer will receive a refund or replacement for any order. Any monetary adjustment because of this will be adjusted against subsequent remittances to be made to you, or independently claimed from you.
   14. If we have constant issues from you on rightly fulfilling customer orders, we reserve the right to keep you as Seller on our website or not. Any payment issues arises during settlement will be resolved thru mutual negotiation or thru arbitration.
2. Payment Terms:
   1. You receive the payment to your designated bank given to us during registration or kept in our records shared by you, within 3 working days after “Successful delivery” of order to customer.
   2. Total payment of an order you will be receiving will be minus of our commission and any handling charges incurred by us.
   3. In case of refund/cancellation of an order any amount paid already to you will be adjusted from the subsequent transactions with you or independently claimed from you.
3. Packaging Terms:
   1. If we choose you to ship the ordered directly from your location, we will provide packaging materials containing logos, words, trademarks, and other intellectual property owned by us, to you, so that the order items can be packaged and shipped to the Customer in a consistent manner.
   2. You shall not use our packaging material on any products that are not being sold from our Website.
   3. In the event your direct shipment privilege is revoked, or terminated, you shall return all remaining, unused packaging material to us, or destroy all remaining stock of packaging material, to our satisfaction.
4. Registration documents:
   1. During registration we require following documents from you with self-attested for successful registration as a seller on our site.